Refund policy
We want you to feel confident shopping with ATORI.
If your purchase isn’t quite right, we’re here to help with an eligible return.
At this time, ATORI does not offer refunds for change-of-mind purchases. Eligible returns are issued as ATORI Store Credit in accordance with this policy.
Every order is carefully inspected before shipment, and we’re committed to making things right if your order arrives damaged, defective, or incorrect.
ATORI Store Credit
Eligible returns are issued as ATORI Store Credit in the form of an electronic gift card that can be used toward a future purchase at SHOPATORI.COM.
Once your approved return has been received and inspected, your ATORI Store Credit will be issued within 3–5 business days.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 calendar days of delivery by emailing hello@shopatori.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Once reviewed, we’ll provide the appropriate next steps.
Return Timeline
To qualify for ATORI Store Credit:
- Your return request must be submitted within 7 calendar days of your order being delivered.
- Approved items must be returned within 21 calendar days of delivery.
Returns received outside of these timeframes are not eligible for ATORI Store Credit and may be refused or returned to the sender.
Return Processing
Once your return is received and inspected, we’ll notify you by email of its status.
If approved, your ATORI Store Credit will be issued electronically within 3–5 business days.
Store Credit Eligibility
To qualify for ATORI Store Credit, returned merchandise must:
- Be unworn, unused, unwashed, and unaltered.
- Be returned in its original condition.
- Include all original tags, packaging, dust bags (if applicable), and accessories.
- Be free of makeup, deodorant, perfume, pet hair, stains, odors, or any other signs of wear.
Items that do not meet these requirements cannot be accepted.
Promotional Pricing vs. Final Sale
Promotional Pricing
Items purchased during:
- Limited-Time Offers
- Promotional Pricing events
- Reserved Seat Events
- Chic Clique member offers
- Offer Code promotions
remain eligible for ATORI Store Credit, provided they otherwise meet the requirements of this policy.
Final Sale & Clearance
Items specifically marked:
- Final Sale
- Clearance
are final and are not eligible for returns, exchanges, ATORI Store Credit, or refunds.
Products identified as Final Sale or Clearance will always be clearly marked before purchase.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or incorrect:
- Gift Cards
- Customized or personalized products
- Swimwear
- Intimate items
- Accessories
- Any item deemed unsanitary for resale
Returns That Do Not Meet Policy Requirements
Returns that do not meet the requirements outlined in this policy will not be accepted.
If a non-eligible item is returned to ATORI, it will be shipped back to the original shipping address. The customer is responsible for all shipping costs associated with returning the item.
Questions?
If you have questions before placing an order or need assistance with a return, we’re happy to help.
Email: hello@shopatori.com