What size should I choose?

Start with your usual size, then check the product description for fit notes, stretch details, and any recommendations to size up or down.

Check out our Size Guide for more help with measurements and conversions (if applicable).

For more styling inspiration and a closer look at how our pieces fit and move, visit our social media pages.

Do you offer free international shipping?

Not at this time. We ship worldwide with DHL Express and USPS, and international rates are calculated at checkout based on your destination and order weight.

Estimated delivery after your order ships: DHL Express Worldwide 2–5 business days, USPS Priority Mail International 6–10 business days, or USPS First-Class Package International 7–21 business days. Customs duties and import taxes may apply and are paid by the recipient, and customs processing can add time to delivery.

How can I get Free Shipping?

Free Standard shipping is available on U.S. orders of $75 or more before taxes.

Chic Clique email subscribers enjoy free Standard shipping on U.S. orders of $50 or more before taxes. Join the Chic Clique email list to enjoy this shipping perk and stay in the know about exclusive offers.

Do you offer pick-up options for local customers?

We do not currently offer local pickup. Orders are shipped directly to the address provided at checkout.

Can I get a refund?

Yes. Eligible merchandise may be returned for a refund to the original payment method, exchange (subject to availability), or ATORI Store Credit. You must submit your return request and ship the item back within 30 calendar days of delivery. Submitting a request does not extend this window.

Items must be unworn, unused, unwashed, and unaltered, with all original tags, packaging, and accessories included, and free of stains, odors, or other signs of wear.

Items marked Final Sale or Clearance are not eligible for a refund, exchange, or ATORI Store Credit. This includes limited-time bundles, such as 24-Hour Bundle Drops, that are marked Final Sale. Gift cards, customized or personalized products, swimwear, intimate items, jewelry, and items deemed unsanitary for resale are not returnable unless they arrive damaged, defective, or incorrect.

If an item arrives with product damage or a manufacturing defect, or you received the wrong item (including Final Sale items), contact hello@shopatori.com within 7 calendar days of delivery with your order number, a description of the issue, and clear photos of the item and packaging. Packages damaged, lost, or stolen in transit should be reported to the shipping carrier first, as described in our Shipping Policy.

Refunds reflect the amount actually paid after discounts. Original shipping charges are non-refundable. Customers are responsible for return shipping unless the return results from an ATORI error or an approved damaged or defective item. We do not charge restocking fees.

Once your return has been received and approved, please allow 3–5 business days for your refund, exchange, or ATORI Store Credit to be processed. Your bank or card issuer may require additional time for a refund to appear.

See our Returns Policy for full eligibility requirements and details.

Where is my order?

Orders ship within 1–2 business days (Monday–Friday, excluding holidays). Once your order ships, you’ll receive tracking information by email. If you haven’t received a shipping confirmation after 2 business days, please contact us at hello@shopatori.com.

After your order ships, U.S. Standard shipping ($7.99, or free on orders of $75 or more) arrives in 3–7 business days, and Expedited shipping ($29.99) arrives in 2–3 business days.

See our Shipping Policy for more details.

Where is ATORI based?

We are located in Maryland, U.S.

How can I get featured on your Instagram or social media pages?

Tag us for a chance to be featured! #ATORI

We love to show you off.