Frequently Asked Questions (FAQs)
What size should I choose?
Always choose your size unless the description states the product is ‘Oversized’ or provides recommendations based on the material (elasticity/spandex/PU/etc.). We encourage you to always check product descriptions for details regarding material and fit of the item.
Check out our Size Guide for more help with measurements and conversions (if applicable).
Need more help? Visit our social media page for a video or picture of our product and a model or customers styling it. We are sure to give a quick glimpse of the product in motion and possibly a little blurb on size deets (details).
Do you offer Free Shipping for internationally?
Not at this time. International shipping rates are calculated at checkout based on your destination and order details.
How can I get Free Shipping?
Free standard shipping is available on eligible U.S. orders over $75 before taxes.
From time to time, Chic Clique members may receive access to special shipping offers and other exclusive perks. Join the Chic Clique to stay in the know.
Do you offer pick-up options for local customers?
We do not currently offer local pickup. Orders are shipped directly to the address provided at checkout.
Can I get a refund?
We want you to love your ATORI purchase. If your order isn’t quite the right fit, we’re here to help with an eligible exchange or store credit.
At this time, ATORI does not offer refunds for change-of-mind purchases. Eligible returns are issued as ATORI Store Credit in accordance with the Returns Policy.
Every order is carefully inspected before shipment, and we’re committed to making things right if your order arrives damaged, defective, or incorrect.
See our Returns Policy for more details.
Where is my order?
Once your order ships, you'll receive tracking information by email so you can follow its progress.
If you haven't received tracking information yet, your order may still be processing. Please allow the stated processing time before contacting us.
See our Shipping Policy for more details.
Where are you physically located?
We are located in Maryland, U.S.
How can I get featured on your Instagram or social media pages?
Tag us for a chance to be featured! #ATORI
We love to show you off.