Returns & Exchanges

We want you to love your ATORI purchase. If your order isn’t quite the right fit, we’re here to help with an eligible exchange or store credit.

At this time, ATORI does not offer refunds for change-of-mind purchases. Eligible returns are issued as ATORI Store Credit in accordance with this policy.

Every order is carefully inspected before shipment, and we’re committed to making things right if your order arrives damaged, defective, or incorrect.

Please review the guidelines below before submitting a return request.

Return Eligibility

To be eligible for an exchange or store credit, your return must meet all of the following requirements:

• A return request must be submitted within 7 calendar days of your order being delivered.
• Approved items must be returned within 21 calendar days of the delivery date.
• Items must be unworn, unused, unwashed, and unaltered.
• All original tags, packaging, dust bags (if applicable), and accessories must be included.
• Items must be free of makeup, deodorant, perfume, pet hair, stains, odors, or any signs of wear.

Returns that do not meet these requirements cannot be accepted.

Exchange & Store Credit

Eligible returns may be exchanged for another item or issued as an ATORI Store Credit.

At this time, we do not offer refunds for change-of-mind purchases.

We never charge restocking fees.

Store Credit is issued electronically and may be used toward any future purchase at SHOPATORI.COM

Promotional Pricing vs. Final Sale

We occasionally offer special pricing during promotional events.

Promotional Pricing

Items purchased during:

• Sitewide promotions
• Limited-time offers
• Reserved Seat events
• Chic Clique member promotions
• Discount code offers

remain eligible for exchange or store credit provided they meet the requirements outlined in this policy.

Final Sale & Clearance

Items specifically marked:

• Final Sale
• Clearance

are considered final and cannot be returned for exchange, store credit, or refund.

If an item is Final Sale, it will always be clearly identified on the product page before purchase.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or incorrect:

• Gift Cards
• Customized or personalized products
• Swimwear
• Intimate items
• Earrings (if applicable for hygiene reasons)

Damaged or Incorrect Items

Every order is carefully inspected before shipment.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.

Please email hello@shopatori.com with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once reviewed, we’ll work with you to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error or an approved product defect.

Original shipping charges are non-refundable.

For returns valued over $100, we recommend using a trackable shipping service and purchasing shipping insurance, as ATORI is not responsible for packages lost in transit.

Inspection Process

All returned merchandise is inspected upon arrival.

Returns that show signs of wear, use, damage, alterations, missing tags, or missing packaging may be declined.

If a return is not approved, the item will be shipped back to the original shipping address.

Processing Time

Once your return has been received and approved, please allow 3–5 business days for your exchange or Store Credit to be processed.

You’ll receive an email confirmation once processing is complete.

Questions?

Our team is happy to help before or after your purchase.

Email: hello@shopatori.com