Returns & Exchanges

We want you to feel confident shopping with ATORI. If your purchase isn’t quite right, we’re here to help with an eligible refund, exchange, or ATORI Store Credit.

Every order is carefully inspected before shipment, and we’re committed to making things right if an item arrives damaged, defective, or incorrect.

Please review the guidelines below before submitting a return request.

After reviewing the guidelines, submit your return request here.

Return Eligibility

To be eligible for a refund, exchange, or ATORI Store Credit, your return must meet all of the following requirements:

• A return request must be submitted within 30 calendar days of delivery.
• Your item must also be shipped back to ATORI within that same 30-calendar-day return window. Submitting a return request does not extend the return period.
• Items must be unworn, unused, unwashed, and unaltered.
• All original tags, packaging, dust bags (if applicable), and accessories must be included.
• Items must be free of makeup, deodorant, perfume, pet hair, stains, odors, or any other signs of wear.

Returns that do not meet these requirements cannot be accepted.

Refunds, Exchanges & ATORI Store Credit

Eligible returns may be:

• Refunded to the original payment method
• Exchanged for another eligible item, subject to availability
• Issued as ATORI Store Credit

Refunds are issued for the amount actually paid for the returned merchandise, including purchases made with promotional offers or discount codes.

Original shipping charges are non-refundable.

ATORI does not charge restocking fees.

ATORI Store Credit is issued electronically and may be used toward a future purchase at SHOPATORI.COM.

If an exchange item is unavailable, you may choose an eligible refund or ATORI Store Credit instead.

Promotional Pricing vs. Final Sale

We occasionally offer special pricing during promotional events.

Promotional Pricing

Items purchased during:

• Sitewide promotions
• Limited-time offers
• Reserved Seat events
• Chic Clique member promotions
• Discount code offers

remain eligible for a refund, exchange, or ATORI Store Credit, provided they meet all requirements of this policy and are not specifically marked Final Sale or Clearance.

Any refund will reflect the actual amount paid after discounts or promotional offers.

Final Sale & Clearance

Items specifically marked:

• Final Sale
• Clearance

are final and cannot be returned for a refund, exchange, or ATORI Store Credit.

This includes limited-time bundles, such as 24-Hour Bundle Drops, that are marked Final Sale. Every item in a Final Sale bundle is final sale, and the bundle cannot be returned in part or in full.

If an item is Final Sale or Clearance, it will be clearly identified on the product page before purchase.

Final Sale and Clearance items that arrive damaged, defective, or incorrect are still covered under Damaged, Defective, or Incorrect Items below.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Gift cards
• Customized or personalized products
• Swimwear
• Intimate items
• Jewelry
• Any item deemed unsanitary for resale

Damaged, Defective, or Incorrect Items

Every order is carefully inspected before shipment.

This section covers the product itself: an item that arrives with product damage or a manufacturing defect, or an incorrect item (wrong product, size, or color). If this happens, please contact us within 7 calendar days of delivery.

Email hello@shopatori.com and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once reviewed, we’ll provide the appropriate next steps and work with you to resolve the issue as quickly as possible.

Packages that are damaged, lost, or stolen while in transit are handled with the shipping carrier. Please contact the carrier first, as described in our Shipping Policy.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of an ATORI error or an approved damaged or defective item.

Original shipping charges are non-refundable.

For returns valued over $100, we recommend using a trackable shipping service and purchasing shipping insurance. ATORI is not responsible for return packages lost or damaged in transit before they are received by us.

Inspection Process

All returned merchandise is inspected upon arrival.

Returns showing signs of wear, use, washing, alterations, missing tags, missing packaging, damage not reported before return, or other conditions that make the item unsuitable for resale may be declined.

If a return is not approved, the item may be shipped back to the original shipping address. The customer is responsible for any shipping costs associated with returning an ineligible item.

Processing Time

Once your return has been received and approved, please allow 3–5 business days for your refund, exchange, or ATORI Store Credit to be processed.

You’ll receive an email confirmation once processing is complete.

Refunds are issued to the original payment method. After ATORI processes the refund, your bank or card issuer may require additional time before the funds appear in your account.

Questions?

We’re happy to help before or after your purchase.

Email: hello@shopatori.com